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Frequently Asked Questions

  • How will my order get delivered to me?
    Deliveries are handled by a third-party logistics provider. To track your delivery kindly contact us or visit this link to track your parcel.
  • How Long will it take until I receive delivery of my products?
    Derma Clear has established partnerships with major logistics service providers in South Africa to ensure the timely delivery of your products. While we aim to deliver within two business days, delivery times may vary depending on your location. Deliveries to outlying regions may take up to four business days. If your parcel is urgent, please leave a comment during checkout, and we will do our best to expedite the delivery by upgrading the courier service. Derma Clear is located in Gauteng and we like to go the extra mile by surprising our clients with complimentary Same Day delivery service within Gauteng, subject to our internal requirements. Although we cannot guarantee Same Day delivery, we strive to deliver it when orders are placed before 9:30 AM and all products are in stock. For your convenience, please note the following estimated delivery timeframes: Major centres: 1 - 2 business days Outlying areas: 2 - 4 business days Rest assured, we are committed to delivering your products in a timely and efficient manner.
  • How do I return a product?
    Not completely satisfied with your product – Kindly see our returns/refunds policy for detailed information or email
  • How do I request a refund?
    Kindly see our returns/refunds policy for detailed information or email
  • Is it safe to buy online from Derma Clear?
    All payments are handled by our third-party payment gateway providers. Derma Clear does not have access to your credit card information, These providers are PCI DSS Level 1 compliant and make use of bank-enabled two-factor authentication and industry-leading fraud detection tools. For more information with regard to processes, please follow the links below: How can I be sure my card details are safe
  • Do you have a privacy policy?
    Refer to our privacy policy
  • Do your prices include VAT?
    Yes, all our prices include VAT, our vat number can also be found on your invoice.
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